Customer policy

Refunds & cancellations.

Clear expectations for ticket purchases processed by Innovative GiveBack Tickets, with event-specific terms kept where you can see them before buying.

The terms shown with your ticket apply

Events and attractions can have different schedules, weather policies, capacity limits and cancellation rules. The refund and cancellation terms displayed on the applicable Innovative GiveBack event page or during checkout form part of your purchase terms.

Innovative GiveBack Tickets is the customer-facing ticketing provider and merchant of record for purchases it processes. We receive and handle customer refund requests under the terms applicable to the order. The event operator is responsible for operating the event or attraction and communicating operational changes.

How to request a refund

Review the event-specific refund terms shown on the ticket page or order confirmation.
Email support@innovativegiveback.com and identify the purchaser, purchase email, event and order reference.
Explain the issue and the resolution requested. Do not send payment-card details.

Submitting a request does not guarantee approval. Eligibility depends on the applicable event terms, order and ticket status, reason for the request, and any rights provided by law. If a refund is approved, ticket access associated with the refunded order may be invalidated and cannot be used for entry.

Keep the ticket unused while a request is pending.

A ticket that has already been redeemed, transferred, voided or otherwise used may not be eligible for the same remedies as an unused ticket.

Cancellations, rescheduling and operational changes

If an event is canceled, rescheduled, delayed, relocated or otherwise changed, the event-specific terms and the operator’s announced resolution apply. Depending on those terms, the available resolution may differ by event. Innovative GiveBack will communicate or administer customer-facing ticket actions it is authorized to handle, but this policy does not promise an automatic refund, a particular deadline or a particular remedy for every operational change.

Payment concerns and disputes

If you believe a charge is incorrect or unauthorized, email support@innovativegiveback.com first when possible. Innovative GiveBack can investigate the transaction, identify the related event and address eligible ticketing or refund issues. Nothing in this policy limits rights available through your card issuer or applicable law.

Effect on a community campaign

A purchase that is refunded, reversed, canceled or charged back is no longer a qualifying sale for community giveback calculations. This keeps campaign reporting and amounts payable to participating organizations accurate. The buyer is purchasing a ticket—not making a charitable donation—unless the checkout expressly states otherwise.

Last updated August 29, 2026